Everything You Need for WhatsApp at Scale
One powerful platform for inbox, broadcasting, automation, analytics, and growth — built for serious WhatsApp businesses.
Explore every feature in depth
Guides, comparisons, and setup walkthroughs — pick where to start.
Shared Team Inbox
One number, your entire team. Real-time messaging with full conversation threading.
Agent Assignment & Routing
Assign conversations to specific team members. Route incoming chats intelligently based on topic, load, or team.
Status Management & Flagging
Mark conversations open, closed, or reopened. Flag urgent chats so nothing slips through. Unread counters keep agents in sync.
Rich Media & Quick Replies
Send images, documents, audio, and video directly in-thread. Use your saved quick replies library to respond instantly.
Connect your own OpenClaw
Link G4 Message straight to your own OpenClaw over a secure API key. Your bot gets every conversation, contact and CRM field in real time and can reply to clients automatically — credits and WhatsApp's 24-hour window still apply.
24-Hour Service Window Compliance
Automatic enforcement of Meta's 24-hour messaging window. Visual countdown timers warn agents before the window closes.
Unread Message Counters
Live unread badge counts per conversation. Your team always knows exactly which customers are waiting for a response.
Full Conversation Threading
Every message, note, and media item is threaded chronologically per contact. Complete history, always accessible.
Mass Broadcasting
Reach thousands with approved template campaigns — tracked in real time, down to every read receipt.
Bulk Template Campaigns
Send approved Meta template messages to thousands of opted-in contacts in a single campaign with personalization variables.
Broadcast Scheduling
Schedule campaigns for any future date and time to hit your audience at peak engagement — automatically sent without manual intervention.
Real-Time Delivery Tracking
Monitor sent, delivered, read, and failed counts live. Drill into per-message status and identify delivery issues instantly.
Retry & Cancellation
Retry failed messages in a single click or cancel a running broadcast mid-campaign. Full control at every stage.
Campaign Analytics
Post-campaign performance metrics: open rates, CTR on CTA buttons, audience segment breakdowns, and exportable reports.
Credit-Based Charging
Transparent per-message credit deduction before sending. Know your campaign cost upfront with no billing surprises.
AI Chatbots — Dual System
Rule-based precision meets AI intelligence. Automate support and sales 24/7 with seamless human handoff.
Rule-Based Flow Builder
Build keyword-triggered chatbots with flow-based responses, welcome bots, and menu-driven conversations — zero coding required.
AI Knowledge-Base Bots
Train AI bots on your documents, FAQs, and product catalogs. Customers get accurate, context-aware answers instantly.
Hybrid AI-to-Human Handoff
Seamlessly escalate complex conversations from AI to a live agent. Agents can take over any chat in real time without disrupting the customer.
Test Before Going Live
Use the built-in bot simulator to test your chatbot flows and AI responses thoroughly before activating them for real customers.
Multi-Language Support
Serve customers in their native language. AI bots handle multilingual conversations fluently with no extra configuration.
Per-Account Bot Activation
Enable or disable bots independently per WhatsApp account and set specific triggers without affecting other accounts on your workspace.
Sales Funnels & Automation
Nurture leads on autopilot with multi-step drip sequences, conditional logic, and detailed tracking.
Multi-Step Drip Sequences
Build automated message sequences with as many steps as your campaign needs. Each step sends automatically when the previous one completes.
Configurable Step Delays
Set precise delays between funnel steps — minutes, hours, or days. Time your messages for maximum impact throughout the buyer journey.
Conditional Branching Logic
Fork your funnel based on contact attributes or engagement. Send different sequences to different segments of your audience.
Contact & Segment Assignment
Enroll individual contacts or entire segments into funnels. Automatically assign tags or groups when contacts enter or complete a funnel.
Subscriber Tracking
See every contact enrolled in each funnel, their current step, and completion status. Pause or remove subscribers at any time.
Activity Logging & Analytics
Full audit logs for every funnel action. Measure step completion rates, drop-off points, and overall funnel conversion performance.
Contact Management
Your entire customer database, organized with custom fields, tags, segments, and bulk operations.
CSV Import & Export
Bulk import contacts from any spreadsheet. Export your full database or filtered segments to CSV with a single click.
Custom Fields
Add unlimited custom attributes per contact — order IDs, preferences, locations, or any business-specific data you track.
Segmentation & Groups
Organize contacts into lists and groups. Filter by any attribute to create precise audience segments for targeted campaigns.
Tags & Labels
Apply color-coded tags to contacts for quick identification and filtering. Bulk-tag hundreds of contacts in a single operation.
Facebook Ad Lead Tracking
Automatically capture leads from Facebook Ad campaigns directly into your contact database with source attribution intact.
Bulk Operations
Select hundreds of contacts to bulk-assign tags, add to funnels, delete, or export. Manage your database at scale effortlessly.
WhatsApp Templates
Manage all your Meta-approved message templates from one place with full sync and personalization.
Meta Template Sync
Automatically sync approved templates from Meta Business Manager. Status updates reflect in real time — approved, rejected, or pending.
Create, Edit & Delete
Build new templates directly in the platform. Edit body text, headers, footers, and CTA buttons. Delete obsolete templates with one click.
Parameter & Personalization Support
Use dynamic variables like {{1}} for names, order numbers, and custom fields. Every message feels personal at scale.
Team Collaboration
Invite your whole team, define roles, and work together across multiple companies and WhatsApp accounts.
Invite Members via Link
Generate a unique invite link for each WhatsApp account team. Share it — team members join instantly without manual account setup.
Role-Based Access Control
Assign admin, agent, or viewer roles per team member. Control who can send broadcasts, edit bots, manage contacts, or view analytics.
Multi-Company Support
Manage multiple companies from one account. Switch between companies with a single click — each with their own accounts, teams, and billing.
Analytics & Reporting
Data-driven decisions start here. Monitor every metric across inbox, broadcasts, chatbots, and contacts.
Account-Wide Dashboard
A single dashboard showing total messages sent/received, active conversations, open tickets, and platform-wide performance at a glance.
Message Trend Charts
Visualize daily and weekly message volumes with interactive trend charts. Identify peak hours and optimize your team's scheduling.
Chatbot Performance Metrics
Track bot trigger counts, resolution rates, handoff rates, and top-performing flows. Continuously improve automation with data.
Broadcast Campaign Reports
Delivery, open, and failure breakdowns per broadcast campaign. Compare performance across campaigns over any date range.
Contact Growth Tracking
Monitor how your contact database grows over time. Identify acquisition spikes tied to campaigns, lead forms, or ad activity.
CSV Export for All Reports
Export any analytics table or report to CSV for offline analysis, stakeholder reporting, or integration with your BI tools.
Multi-Channel Account Setup
Connect any WhatsApp number — official WABA or manual API — in minutes.
Embedded Signup (Official WABA)
Connect via Meta's official OAuth embedded signup flow. Full WhatsApp Business API access with Meta-managed compliance and template support.
Manual API Configuration
Connect by entering your Phone Number ID and permanent access token. Ideal for private Meta Apps and custom WABA setups.
Multiple Accounts per User
Connect and manage multiple WhatsApp numbers under one account. Switch between them instantly from the dashboard — no re-authentication needed.
Number Groups for Organization
Group multiple WhatsApp numbers together for coordinated management, shared analytics, or routing traffic across numbers intelligently.
Your Number Stays Yours
You connect and fund your own WhatsApp number directly in Meta — G4 Message is the automation layer, not a reseller of your number. Disconnect anytime with nothing locked in.
Billing & Credits
Flexible subscription tiers, credit-based usage, and multi-gateway payments — billing that scales with you.
No Plans, No Subscriptions
Every feature is unlimited — numbers, contacts, chatbots, broadcasts. You only buy message credits, AI credits, and extra storage as you go.
Credit-Based Usage
Pay per message sent and per AI interaction. Credits are deducted transparently before each operation with no hidden fees or surprises.
Credit Packs (One-Time Top-Ups)
Buy message, AI, combo, or storage packs whenever you need them. Top-up for campaign bursts or seasonal spikes — credits carry a validity window.
Zero Markup on Meta Charges
G4 credits cover platform usage only, with zero markup on Meta's side. Every WhatsApp message also incurs Meta's own charge, billed directly to your Meta Business Account.
Stripe, Razorpay & PayPal
Pay via Stripe (global), Razorpay (India), or PayPal. All major cards and local payment methods supported out of the box.
Invoice Generation & Download
Automatic invoices for every transaction. Download PDF invoices at any time for accounting, expense reports, or audit purposes.
Multi-Currency Support
Transact in USD, INR, EUR, GBP, and more. Pricing displays in your local currency with automatic conversion through your chosen gateway.
CRM & Pipelines
Track deals, score leads, and follow up — every conversation already linked to its contact.
Deal Pipelines
Drag-and-drop deal stages per business. Move a conversation straight into the pipeline without retyping contact details.
Lead Scoring & Fields
Custom contact fields and scores update from chat activity. Prioritize the leads most likely to convert.
Follow-Up Tasks
Create follow-up tasks and reminders on any conversation or deal so no lead goes cold. Tasks surface in the inbox and dashboard.
Landing Pages
Unlimited hosted pages that capture leads straight into your contacts and broadcasts.
Launch in Minutes
Pick a template, add your offer, publish. No code, no hosting to configure — pages go live on your link instantly.
Leads Flow Into WhatsApp
Every form submission creates or updates a contact and can trigger a welcome broadcast, chatbot flow, or agent assignment automatically.
Page Analytics Included
Views, submissions, and conversion rate per page. See exactly which offers pull leads and double down on what works.
Landing pages collect your own leads on your own links. Always confirm consent before messaging new contacts — Meta's opt-in rules apply to every first message.
Voice Calling BETA
Call customers over WhatsApp voice, right from the inbox.
Click-to-Call From Chats
Start a WhatsApp voice call with any contact without leaving the conversation. Call events land in the same thread for full context.
Agent Call Handling
Accept, decline, or end calls from the dashboard. Missed calls flag the conversation so your team follows up fast.
Call History Per Contact
Every call — connected, missed, or declined — is logged on the contact timeline alongside messages and notes.
Beta: voice calling depends on Meta enabling calling on your WhatsApp number — some numbers show "technical pre-requisites are not met" until Meta approves them. Availability varies by account and region, and the call UI may change during beta.
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