Last updated: September 09, 2026
These Terms of Service ("Terms") govern your access to and use of the G4 Message platform ("Service", "G4 Message"), which is a WhatsApp Business Platform automation and messaging product operated by Sotor Easy Life Technologies LLP ("Company", "we", "us", "our"). G4 Message is part of the G4 Cloud family of products (which also includes G4 Mail, G4 CRM, and the G4 SSO authentication service). By creating an account, connecting a WhatsApp number, or using G4 Message in any way, you ("Customer", "you") agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years of age and legally capable of entering into a binding contract to use G4 Message. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete registration information and to keep it updated.
G4 Message is a software automation layer for the official WhatsApp Business Platform (provided by Meta Platforms, Inc. and its affiliates, "Meta"). We provide tools to manage conversations, chatbots, broadcast campaigns, funnels, and team inboxes. Important: unlike some other messaging platforms, G4 Message does not collect or hold Meta messaging credit on your behalf. You add your own Meta messaging balance / phone-number messaging funds directly in your Meta Business Account and connect your own WhatsApp Business number. We bill you only for your G4 Message subscription plan; we are not a reseller of Meta messaging credit and we do not pay Meta on your behalf.
We offer paid subscription plans (currently in Indian Rupees, "INR") and a free plan. Plan features, message/broadcast allowances, chatbot, funnel, and WhatsApp-number limits are described on our pricing page and in your account. Prices and features may change; we will give notice of material changes before they take effect on renewal. Subscriptions renew automatically for the selected billing period until cancelled. Taxes, duties, and Meta charges (see Section 4) are additional unless expressly stated.
Meta's messaging charges are separate from your G4 Message subscription and are always payable by you directly to Meta. Every message you send through the WhatsApp Business Platform incurs a Meta-conversation or message charge based on Meta's then-current pricing for your customer's country and conversation category. G4 Message subscription fees do not include, offset, or prepay any Meta charge. You are solely responsible for maintaining sufficient Meta messaging balance and for all Meta billing. Service-message limits follow Meta policy (see Section 5).
Meta applies separate limits to service (template/utility) messages. Until September 30, service messages are unlimited and free under Meta's promotional policy. From October 1, service-message limits will be the same as your monthly broadcast-message limit for your plan. Plan accordingly. We are not responsible for messages that fail to deliver because your Meta balance is insufficient or because Meta limits were exceeded.
All subscription fees are billed in advance for the billing period. Except where mandated by applicable law, all payments are final and non-refundable. No refunds will be issued for any payment made for any plan — including partial months, unused allowances, plan upgrades, downgrades, or unused message/broadcast/chatbot/funnel capacity. If automatic renewal fails, we may suspend or revoke access until payment is made. Disputed charges must be raised within 7 days of the invoice date.
You agree to use G4 Message only for lawful business purposes and in full compliance with Meta's WhatsApp Business Messaging Policy, the WhatsApp Terms of Service, and all applicable laws (including telemarketing, anti-spam, data-protection, and financial-promotion laws). You shall not use the Service for spam, phishing, scams, illegal goods, harassment, deceptive, or abusive content. We may suspend or terminate any account that violates this section or Meta policy, without refund.
Plan features do not impose bandwidth throttling; G4 Message is delivered behind Cloudflare. However, to protect the shared platform, each account is subject to a maximum bandwidth allowance of 1000 GB per account per billing cycle. Accounts that exceed this allowance may be throttled or suspended until the next cycle or upon upgrade. We will use reasonable efforts to notify you before suspension for bandwidth.
If your use of the Service is flagged by Meta, found to be illegal, or deemed irresponsible or harmful to other tenants of the shared SaaS (including abuse that degrades deliverability, security, or reputation for others), we may suspend or terminate your account immediately, without notice and without refund, in addition to any other remedy available to us. Such activity includes but is not limited to spam at scale, scam, phishing, illegal goods, or pattern of messages rejected by Meta.
You are responsible for: (a) owning and verifying the WhatsApp Business number(s) you connect; (b) your Meta Business Account, its messaging balance, and Meta compliance; (c) obtaining all consents required to message your contacts; (d) the content you send; and (e) keeping your account secure. We are a technology provider, not the sender of your messages, and are not responsible for the content you transmit.
Where credits apply, they are non-cash, non-transferable, and expire per plan terms. We may apply fair-use limits to prevent abuse of unlimited or free tiers.
G4 Message, its software, documentation, and branding are the property of Sotor Easy Life Technologies LLP or its licensors. You receive a limited, revocable, non-exclusive license to use the Service during an active subscription. You retain ownership of your data and the content you submit.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or uninterrupted/error-free operation. We do not warrant that messages will always be delivered, as delivery depends on Meta, telecom carriers, and your contacts' devices.
To the maximum extent permitted by law, the Company's aggregate liability (whether in contract, tort, negligence, or otherwise) for any claim arising from or in connection with the Service shall in no event exceed the total amount actually paid by you to the Company (including Sotor Easy Life Technologies Inc./LLP) for the Service, including any legal fees and other expenditure actually incurred by you. In all circumstances, the Company's maximum aggregate liability shall never exceed the actual amount you paid. We are not liable for indirect, incidental, special, or consequential damages, lost profits, or business interruption, including any loss arising from Meta policy changes, message non-delivery, or account suspension by Meta.
You agree to indemnify and hold Sotor Easy Life Technologies LLP and its officers, employees, and agents harmless from any claim, loss, or liability arising from your use of the Service, your content, your violation of these Terms, or your breach of Meta policy or law.
We may suspend or terminate your account immediately for non-payment, violation of these Terms or Meta policy, bandwidth abuse beyond Section 7a, activity covered by Section 7b (Meta-flagged, illegal, or irresponsible to other tenants), or legal/regulatory reasons. You may cancel at any time; cancellation stops future renewals but fees already paid are non-refundable. Upon termination we delete your data per our Privacy Policy unless retention is required by law.
Our handling of personal data is described in our Privacy Policy, which is incorporated by reference. By using the Service you acknowledge that message content is processed by Meta's WhatsApp Business Platform as described in Meta's policies.
We may update these Terms from time to time. Material changes will be notified via the Service or email. Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of India. Any dispute, claim, or proceeding arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts at Nagpur, Maharashtra, India.
For questions about these Terms, contact Sotor Easy Life Technologies LLP at g4nearyou@gmail.com.