Welcome to the Knowledge Base
Your comprehensive guide to mastering the G4 Message platform. Explore our WhatsApp tools, understand the credit system, and learn how to automate your customer engagement effectively.
Shared Team Inbox
Learn how to manage WhatsApp conversations, assign chats to agents, and collaborate with your team from a single shared inbox.
Broadcast Campaigns
Send bulk template messages to thousands of contacts at once. Track delivery and read status in real-time.
Chatbots & AI Bots
Build rule-based chatbots and AI-powered agents trained on your business data to automate customer support 24/7.
Connect a WhatsApp Number
Step-by-step guide to creating a WABA, verifying your phone number, generating an access token, and connecting via Cloud API.
Credit System & Pricing
Understand how G4 AI Credits works. View live exchange rates for WhatsApp message sends and AI bot interactions.
Support Chat & AI Assistant
Chat commands (/new, /compact), AI billing, and how escalation to a human works.
If you can't find what you're looking for, our support team is available 24/7.
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