Support Chat & AI Assistant

The support widget (bottom-right on every page) connects you to our AI assistant first, with a human team behind it. Conversations stay closed while the AI helps — they only open as tickets when a human needs to step in.

Chat Commands

Command	What it does
`/new`	Starts a fresh conversation, keeping the old thread for reference.
`/compact`	Summarizes a long thread into a short brief the AI keeps as context, so answers stay sharp without re-reading everything.

Billing

Your first AI reply per conversation is free and carries a notice that chatting uses AI credits. Later replies bill AI tokens at the standard rate (1 AI credit = 790 input + 86,000 cached + 305 output tokens ). Guests chat free. If you run out of credits mid-conversation, the AI says so and routes you to a human instead of stopping.

Escalation to a Human

The AI hands over to a human — and your ticket opens — when any of these happen:

You ask for a person, or use the escalate option in the widget.
The AI detects it can't solve the issue, or you sound frustrated.
You hit the daily AI-reply limit on a ticket.
Your AI credits run out mid-conversation.

Once escalated, the AI steps back and the human team takes over in the same thread — nothing is lost.

Answers grounded in these docs

The assistant reads this documentation when answering, so what it tells you matches what you read here. If an answer looks off, escalate — the human team will correct it.